From the publisher of Caribbean Telecoms Analyst  

Liberalization of the Caribbean telecoms industry has provided numerous benefits to all parties involved: carriers, consumers, and the local governments. However, the increase in the number of mobile operators and the introduction of new services also presents an opportunity for an increase in fraud practices, which lead to bad debt and lost revenue.

As many of the region's mobile markets reach saturation levels, the mobile operators also need to switch their strategy from merely adding as many new customers as they can to seeking alternative ways to increase their EBITDA. To do this, many operators are using a strategy of introducing new services while introducing processes to minimise costs.

Revenue Assurance and Fraud looks at the potential dangers of fraud and other forms of revenue leakage and the processes that are available to deal with them, offering an up-to-date thorough analysis of revenue assurance and fraud reduction strategies. The report also addresses revenue collection, creating proper auditing and backup checks on billing systems.

Revenue Assurance and Fraud provides an essential guide to the current market status, with a unique level of detail that includes:

Guide to revenue assurance

• The revenue assurance process
• TSTT of Trinidad & Tobago revenue assurance case study

Identifying fraud

• Mobile and fixed network, internal, partner and subscription fraud
• Potential fraud loss scenarios for Cable & Wireless in the Caribbean

Fraud management systems

• Neural networking, SS7 technology
• Management systems' scalability
• Acquiring a fraud management system - build or buy?
• Return on investment
• Fraud management platform functionality

Key questions answered in this report:
What measures will Caribbean operators need to implement to minimise costs and how does revenue assurance fit into this?
How can human error as well as fraud be tackled in the Caribbean market?
How can criminal activity, such as identity theft and criminals' use of prepaid accounts, be prevented?
Internal fraud can be a major headache, what practical measures can operators take to prevent it?

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Revenue Assurance and Fraud is the third instalment of the Caribbean Telecoms Executive Briefing Series, part of the CANTO-Informa Caribbean Research Service

The Caribbean Telecoms Executive Briefing Series are detailed short reports highlighting key industry topics and case studies outlining how the technologies are being used or how they could be used in the Caribbean. The thematic papers will cover a broad series of topics including:

Wi-Fi and WiMAX These are two technologies that have been the subject of a lot of hype in Latin America and elsewhere and are often mentioned as serious options for the Caribbean. But will these technologies actually work under the Caribbean telecoms business model?

Future Mobile Networks This paper aims to look ahead at mobile network technologies and will include some assessment of which technologies will likely work best for the Caribbean based on performance, cost and operator interest.

Prepaid Strategies and Minimizing Churn Since such a high percentage of the Caribbean mobile market uses prepaid accounts, this report studies how the primarily prepaid business will be run, and addresses minimizing churn, which also involves certain strategies in a primarily prepaid marketplace.

Revenue Assurance and Fraud In the Caribbean as in other places in the world, fraud is causing operators to lose money, and this paper will look at strategies for tackling this problem. The paper will also address revenue collection, creating proper auditing and backup checks on billing systems.

Messaging & Mobile Data Voice is still the leading application for mobile network in the Caribbean, but operators are looking to improve value-added service revenue. This paper will address messaging and mobile data models used around the world and their applicability for the Caribbean.

Roaming With Caribbean operations being so small many operators are counting on roaming revenue. How much of a business is roaming today, and what are the developments in the roaming arena that might help or hurt its development in the Caribbean?